Questions? We will help you get started
The most frequently asked questions about 3D product configurators, our approach and what you can expect from us.
About the configurator
What exactly is a 3D product configurator?
It is a tool that lets your customer put together a product themselves and instantly see it in 3D. Every choice, from material to dimensions, is shown live and instantly calculated into the correct price. That way you sell visually, without misunderstandings.
Is this something for my business?
Very likely yes. We build configurators for manufacturers that sell custom products or products with many options: think of doors, cabinets, tables, sun protection, canopies, upholstered furniture and even jewelry. If you have a product your customer can configure themselves, we build a configurator for it.
Does the configurator also work on mobile and tablet?
Yes, even better: we design the configurator mobile first. Most visitors come via their phone, so that is where the experience has to be perfect. It runs in the browser on mobile, tablet and computer.
Can my customer see the product in their own space with AR?
That is possible, with augmented reality your customer views the product true to life in their own space. Still, we advise against it in most situations: AR adds an extra step that can actually lower conversion. We look at what works best per situation and only use AR where it truly adds value.
Can the customer request or order their configuration right away?
Yes. Every configuration automatically becomes a flawless quote or request. Your customer completes it right away and you receive a production ready order.
Quotes and prices
Is there also a system for quotes and prices behind the configurator?
Yes. Behind the configurator sits your complete pricing logic. Every configuration instantly produces the correct price and an accurate quote, based on your rules. This way you only receive producible orders and the manual calculation disappears.
Is what my customer configures always producible?
Yes. We capture your rules and restrictions in the configurator. Combinations that are not possible simply cannot be selected. What comes out you can put into production without surprises.
What does a configurator cost?
We work with a fixed price that we agree on in advance, based on the number of hours we spend on it. That way you never face surprises. The price therefore depends on your product and the options you want. Request a demo and we will work it out together for you.
How does the invoicing work?
You pay in four installments, linked to the phases of the project. This way you always pay for a completed and approved step.
| Phase | Milestone | % |
|---|---|---|
| Phase 1: Definition & project scope | Upon signing the agreement | 15% |
| Phase 2: Design | After completion and written approval of the design phase | 25% |
| Phase 3: Development | After completion of the development phase and delivery on the staging environment | 40% |
| Phase 4: Integration & going live | After successful integration and going live in production | 20% |
Build and technology
Do I have to provide 3D models myself?
No, that is not necessary. We build the 3D models of your product for you, based on the specifications you provide. You do not need to have any 3D software in house yourself.
Do you place the configurator on the website?
Yes. We make sure the configurator is placed on your own website and matches your branding. Your customers therefore simply configure within your own environment.
Can I connect the configurator with my current systems?
Yes, we can create API integrations to connect the configurator with, for example, a quotation system, CRM or accounting package. This way quotes and orders land automatically in the systems you already use.
Can I adjust materials, colors and options myself after the configurator is finished?
Yes. You manage materials, colors, options and prices yourself in the iConfigure Manager. You adjust them at any moment, so the configurator grows along with your range, without having to come to us for it.
Can I review what a customer has configured?
Yes. Through a dashboard you can retrieve every configuration and see exactly what a customer chose. If the customer wants to change something afterwards, you simply adjust the configuration.
Can I use the configurator for my dealers or multiple locations?
Yes, that is possible. One central configurator serves your entire dealer network or multiple locations, while you manage everything centrally. Every dealer gets their own quote template. This way everyone works with the same configurator, but each dealer sells under their own terms and with their own look.
Get started
How long does it take before my configurator is live?
On average your configurator is live within 2 to 4 months. That depends on the complexity of your product, but we deliberately work in short steps so you see results quickly. During the introductory meeting we give a concrete estimate for your situation.
What do I need to provide myself to get started?
You supply your range, options, sizes, pricing rules and clear product photos. We build the 3D models and the pricing logic. During the intake we determine together exactly what is needed.
What happens after delivery?
We will not leave you on your own. After going live we keep supporting you with updates and further optimization, so your configurator keeps matching your range and your sales.
How do I start?
Schedule a no obligation demo. We show you what is possible for your product and discuss the best approach. Afterwards you know exactly what a configurator delivers for you.
Is your question not listed?
We are happy to think along with you, entirely without obligation.